Phone number does not match with imported wallet

[SEB]

Hi all,

I accidentally created a new wallet rather than importing my existing one and now I can't swap them over its giving me the following message: Phone number does not match with imported wallet. Is there anyway to unlink the phone and wallet for a different wallet?

I know very stupid any help would be welcome( tried messaging the support but I get no response)

 

Thanks

 

[noise]

Same thing happened to me too,no reply from the help chat, kinda loose my faith in this. Also, What I noticed is that there are lots of fees and basically you split the money between you and all additional services you need to access in order to buy/sell EGLD

[SEB]

Hi noise, 

I found the following:

There are multiple scenarios, please carefully select the one that fits your situation.

✅ No wallet is associated with your phone number hash - You CAN import a wallet

✅ An automatically created wallet was associated with your phone number, but the account WAS NOT BACKED UP (either iCloud / Google Drive, or manual backup) - you CAN import another wallet

❌ An automatically created wallet was associated with your phone number, AND the account WAS BACKED UP (iCloud or Google Drive) - you CAN NOT import another wallet

❌ You imported a wallet you created before into a first-time install - you CAN NOT import another wallet. Imported wallets into first-time installs are automatically marked as “backed up” because you have proven already that you can restore it from a back-up. 

Reasoning:

Wallets that are not backed up are not considered safe to be used, and therefore are not permanently associated with a phone number’s hash.

This means the user’s contacts can’t see the user as a Maiar, and can’t (using the contact list) send money to them. This is a protection measure to avoid sending funds to a wallet that is not backed up, therefore avoiding possible loss of funds.

Once a phone number hash is associated with an address, that is permanent and can’t be changed. The user is also seen as a Maiar by their contacts. This can be toggled off from the Privacy Settings.

My solution:

The only solution I came up with is to transfer everything across to the new wallet you have created. ( The issue arises for me is that I have staked money in the other wallet so if I move it I loose my position in the queue -_-)

I guess I'm stuck using 2 wallets if I want to use the app - unless you change phone numbers.

Thanks

Seb 

 

[Knutarn]

Hey! :) 

 

Same here too. I try too recovery my wallet. and the digit code not work.

[Beniamin Cosma]

14 hours ago, Knutarn said:

Hey! 🙂

 

Same here too. I try too recovery my wallet. and the digit code not work.

Can you try again? A fix for this was deployed today. I think it should fix your issue too.

[Beniamin Cosma]

18 hours ago, SEB said:

Hi noise, 

I found the following:

There are multiple scenarios, please carefully select the one that fits your situation.

✅ No wallet is associated with your phone number hash - You CAN import a wallet

✅ An automatically created wallet was associated with your phone number, but the account WAS NOT BACKED UP (either iCloud / Google Drive, or manual backup) - you CAN import another wallet

❌ An automatically created wallet was associated with your phone number, AND the account WAS BACKED UP (iCloud or Google Drive) - you CAN NOT import another wallet

❌ You imported a wallet you created before into a first-time install - you CAN NOT import another wallet. Imported wallets into first-time installs are automatically marked as “backed up” because you have proven already that you can restore it from a back-up. 

Reasoning:

Wallets that are not backed up are not considered safe to be used, and therefore are not permanently associated with a phone number’s hash.

This means the user’s contacts can’t see the user as a Maiar, and can’t (using the contact list) send money to them. This is a protection measure to avoid sending funds to a wallet that is not backed up, therefore avoiding possible loss of funds.

Once a phone number hash is associated with an address, that is permanent and can’t be changed. The user is also seen as a Maiar by their contacts. This can be toggled off from the Privacy Settings.

My solution:

The only solution I came up with is to transfer everything across to the new wallet you have created. ( The issue arises for me is that I have staked money in the other wallet so if I move it I loose my position in the queue -_-)

I guess I'm stuck using 2 wallets if I want to use the app - unless you change phone numbers.

Thanks

Seb 

 

Hi, nice findings :). 

We are working on a feature to unlink the phone number from a wallet, so you will be able to use the same phone number with another wallet if you want. One of the next release will have this. 

[noise]

On 2/3/2021 at 3:32 AM, Beniamin Cosma said:

Can you try again? A fix for this was deployed today. I think it should fix your issue too.

Hi, indeed it works now. Thank you, for one sec I was thinking that this is it, no Maiar for me 😄 Thx again

[ilcod000]

I have the same issue with the last update of maiar (andr oid app).

What should I do ?

[zoowee]

Same for me. How scary! no help , no answer!

[ilcod000]

I already solve that issue.

1. from the web wallet send coins to phone maiar wallet  (there are 2 different walets). Now on the web wallet there are no coins. Assuming that you create a new maiar wallet without import 

2. Acces web wallet and there push Recover wallet (and now complete the 24 word) and voila , you can acces you wallet from maiar and from the web

Let me know if you succeeded !

[ilcod000]

Shortly, if we cannot import web walltet to maiar wallet , then we import maiar wallet to web wallet 

[Paul]

Hey, guys ! thank you for answering

Got another question on this. If your 24 work phrase comes from a wallet created via maiar or elrond web wallet, that I guess it's fine.

But what if we got a web wallet created via a ledger ? we're not really supposed to enter ledger's 24 work phrase anywhere. How can we connect this web wallet created via a ledger, to maiar, without violating ledger's 24 work phrase security policy? 

Thank you very much,

[Bilbo Potter]

On 2/3/2021 at 1:34 AM, Beniamin Cosma said:

Hi, nice findings :). 

We are working on a feature to unlink the phone number from a wallet, so you will be able to use the same phone number with another wallet if you want. One of the next release will have this. 

Any news on when this will be rolled out? This is the single most important feature that is keeping me from re-installing Maiar. I have all my eGold in Elrond Wallet, most of it delegated + some spare change. I don't need the wallet in Maiar, so I see no use for the app. I want to use the same one on both apps. Keep things nice and simple. Thank you!

[Andres]

I'm in the second case, no backup on google drive, but i can't import another wallet in my phone "phone number does not match.."

The old wallet  installed on this phone was empty, no backup done, and i didn't store the phrase because i only wanted to delete it.

Now i'm using my real wallet on web app, and i can't manage it on my phone with maiar

How can i unlink the old wallet without recovery it first?, I think ineed the "unlink" option is enabled "before" import/create a wallet.

[ilcod000]

go to your maiar wallet -> settings - > unlink (is on the bottom of the page)

[Ludovic]

I have the same problem. We need to unlink the number before import/create a wallet.

[Nicu]

Buna, 
intampin urmatoarea problema: 
am fost nevoit sa dezinstalez MAIAR WALLET, la reinstalarea acestuia din greseala am mers pe instalarea unui nou wallet in loc sa-l recuperez pe cel existent. In momentul de fata chiar daca am cuvintele necesare recupararii primului wallet, le introduc primesc pe telefon un cod care dupa introducere primesc un mesaj in care imi spune ca numarul de telefon nu corespunde cu walletul importat. Este singurul telefon de pe care am facut instalarea celor 2 walleturi. Am citit postarile anterioare, am reinstalat de cateva ori Maiar dar aceeasi problema.  Ce pot sa fac ?
Va multumesc anticipat ! 
 

[ilcod000]

Daca ai cuvintele pentru cel de-al doilea wallet faci asa:

optiunea 1:   porneste maiar cu el, te duci la setari si sub "About" apare unlink. apasa pe el. Dupa aceasta operatie importa primul wallet

sau

optiunea 2: pornesti maiar cu wallet 2 , apoi deschizi web wallet (din browser) cu wallet1 si transferi egld-ul din wallet 1 in wallet 2 

Eu zic sa incerci cu optiunea 1 - mi se pare mai simpla (te rog sa ma anunti daca ai avut succes).

[ilcod000]

Vezi sa ai ultima versiune de Maiar !!!

[Nicu]

In primul rand doresc sa-ti multumesc pentru amabilitatea de a-mi raspunde.

Da, am reusit sa-mi recuperez walletul MAIAR.

Va doresc mult succes in tot ceea ce faceti, sunt mandru de voi cei din echipa ELROND !

 

 

 

[claudiulex74]

Buna, 
intampin urmatoarea problema: 
am fost nevoit sa dezinstalez MAIAR WALLET, - nu aveam aplicatia actualizata. la reinstalarea acestuia din greseala am mers pe instalarea unui nou wallet in loc sa-l recuperez pe cel existent. Mai am si virat EGLD in primul wallet inainte.

In momentul de fata chiar daca am cuvintele necesare recupararii primului wallet, le introduc primesc pe telefon un cod care dupa introducere primesc un mesaj in care imi spune ca numarul de telefon nu corespunde cu walletul importat. Este singurul telefon de pe care am facut instalarea celor 2 walleturi. Am citit postarile anterioare, am reinstalat de cateva ori Maiar dar aceeasi problema.  Ce pot sa fac ?
Va multumesc anticipat !