Jump to content

Phone linked to previous Wallet and i can't even connect myself


Recommended Posts


I have a very annoying issue with the application.
I downloaded it last month but I didn't use it immediately, I just at this time created my account with a wallet for which I also created a backup on my Google Drive. And then i uninstalled the app.

Thus, this afternoon i decided to downloaded again. But my phone number is still linked to my previous wallet and I don't remember the Password to back up the file in my Google Drive.
I tried to create another wallet but when I put my phone number, the app show me an error telling that the phone number is already taken...

I know that we can unlink a phone number in the setting but I can't even connect to the app because my phone number is already linked to a wellet with a back up...

Is theire any chance that your team could do that manually in the database or something else please ? Because right now I can't use the app.


Link to comment
Share on other sites

  • 2 weeks later...
  • 2 weeks later...
On 4/25/2021 at 9:41 PM, Dani said:

Hi, I have exactly the same problem, I have a google drive back up and I don't remember the password. I can't figure how to recover the password. 
Any thoughts? 
Thank you,

Same for me too. Created a wallet on my phone a while ago but never used it and must have deleted the revocery phrase. Tryiong to set another one up now but I cant unlink my phone number from the redundant wallet so I stuck

Asked a support rep who told me to 'try creating a new wallet' ... No sh!t sherlock thats what Im being prevented from doing ....

Link to comment
Share on other sites

  • 8 months later...

Same issue here. It preaty stupid to be albe to create a new wallet but can’t delete phone Number from the previouse wallet and asing it to the new one. There must be a solution to transfer phone Number Even if you lose funds in the old wallet.

Edited by PCalin
Typo mistake
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...