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mok21
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I ask for your support and help to resolve a problem related to a fund transfer to Maiar

 Last night I transferred ETH from binance to Maiar and I mistakenly chose the wrong network (BSC) because nothing was specified in with the reception key on Maiar

 The shipment has been confirmed on binance and I still haven't received anything on my Maiar wallet

 I contacted binance and they comfirmed the network error and advised me to contact Maiar support

 Unfortunately since last night no answer whatever the language

 I know that a recovery procedure via metamask is possible but nevertheless I would like to have my procedure to follow and the confirmation of Maiar support

 Would have advice if some had the same concerns or even an email address or a telephone contact to reach Maiar

 Thank you in advance for your answers

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Hello!

 

You have chosen different network for transferring ETH, that's why you don't see them in Maiar.

To transfer ETH from Binance to Maiar you have to select ETH native network.

 

I can advice you on how to recover your funds:

  1. Go to Trust Wallet and create a wallet base on Binance smart chain
  2. Log in with your recovery phrase from Maiar (24 words)
  3. You'll be able to see your funds there and you can do the swap on Binance or in Trust wallet choosing from Binance smart chain to ERC-20

And after that you can transfer them to Maiar and don't forget to choose the Native network for ETH

 

Best regards

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