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Support and Troubleshooting Posting Guidelines


Lucian Todea
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Topics that belong in this section:

Posts in this category should only include support/troubleshooting requests or issue reporting.

Search for Duplicates

Given the amount of reports/request we get each day, there’s a good chance that someone else may have raised the issue with us already or may have been resolved. Before posting, use the search bar on the top-right corner of the website to see if other users have raised the same concern.

Note: The search is pretty good - good use of keywords (pertaining to your issue) and sorting the results by “latest” is generally a good way to start your search.

Use Bug Reporting Template and Guidelines

As mentioned briefly above, we get a lot of reports and requests every day. In order to ensure that your issues get addressed/resolved as quickly and efficiently responsible please read reporting guidelines outlined in the link below, adhere to them to the best of your ability, and use the template shown:

How do I submit a bug report? 

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