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Maiar Launchpad ICO eligibility


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I have make a KYC on Saturday 2021/11/20, it was in pending for autorisation , I have receive on tuesday 2021/11/23 a confirmation that my eligibility in Tiers 5 has been granted, and after the snapshot today, I receive that my KYC has not been accepted and I don't have any eligibility  for buying tickets...

Can you perhaps explain me why ???

It's a little bit frustrated to receive confirmation that is removed after...

Thanks in advance for answer

Best regards

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